My MSA Team

We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it’s Possible by focusing on outcomes rather than outputs. We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling.

My Food Services Team

We know the importance that food security has on engaging and supporting the physical, mental, and social wellbeing of Mohawk students. The MSA Food Services team fulfils the diverse food security needs of the College community while ensuring we connect with people through every interaction.

What You Do

Reporting to the Team Lead or Booster Juice Supervisor, a Student Food Service team member provides daily operational support in all of the MSA food service operations in delivering value-based service excellence.

What Success Looks Like in This Role: 

You ensure every interpersonal interaction is a positive experience, engaging and supporting students and team members. You work alongside the Team Lead and other team members, supporting the food experience that enhances student decisions and supports our student-driven values. Best practices will be a focal point of the position in the areas of cooking, customer service and day-to-day business operations.

Primary Accountabilities:  

• Executes daily food services operations.
• Maintains positive relationships with students, staff, and partners. 
• Accurate and timely delivery of food production and orders.

How You Do It

Responsibilities 

• Makes smoothies and fills customer orders.
• Ensures frozen fruit inventory is managed as per training.
• Open/Closing duties, including cash reconciliation and reporting.
• Support in food prep, production, and cleaning.
• Ensuring value-based Service Excellence and quality standards. 
• Communicating student food security needs and feedback. 
• Contribute to day-to-day operations of assigned outlet including maintaining general stock levels, cleanliness, and month-end Inventory control.
• POS and cash handling.
• Provides support to other outlets when required.
• Reports Food Services risk management, health and safety, maintenance, and equipment issues to be addressed.

What you Need in Education, Experience, and Training for your Department:  

• Preferred experience in a food service environment, willing to train.
• Must complete Booster Juice University training.
• Preferred experience in POS, willingness to learn.
• Preferred customer service experience.
• Currently enrolled in a Mohawk College program (open to all students).
• In good standing with the College (60% minimum grade average).
• Legally eligible to work in Canada.

What Knowledge, Skills, and Attitudes that you require:

• Comfort in a digital environment.
• Pride in customer service, with a focus on service excellence.
• Ability to adapt to a fast-paced student-facing customer service space and ever-changing environment.
• Passion for working for and with post-secondary students.
• Effective communication and interpersonal skills.
• Good organizational and multi-tasking skills.
• Ability to work independently with minimal guidance.
• Positive energy and attitude.

Physical Demands/Work Environment

• Standard work hours are 0-15 hours per week. This may include evenings and weekends occasionally.
• Ability to lift 50 lbs.
• Able to stand for prolonged periods.
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How We Support You

This position is entitled to the following comprehensive compensation package:

• Employee and Family Assistance Program (EFAP). EMPOWE ME.
• Option to enroll in the CAAT Defined Benefit Pension Plan.
• Staff Wellbeing Initiatives.
• Celebrate an Individual’s Authentic Self.
• Work Culture that prioritizes that staff have a voice, feel a sense of belonging, and have fun together.