position: Student Services Coordinator Stoney Creek Campus
The Mohawk Students’ Association (MSA) was designed and created as a separate entity from Mohawk College. The Association was built for and is led by students.
WHAT WE STAND FOR
We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college experience and beyond.
Led by the Executive Director and an elected Student Board of Directors (BOD), we are a Non-Profit Organization that supports students through our Areas of Focus - Advocacy & Leadership, Engagement & Support, Sustainability & Operations. While we are separate from Mohawk College, we do work collaboratively with the college to reach our goals.
We believe in fostering an environment where all staff members feel Purposeful, Supported, and like they Belong. Together daily, we live and bring our values to life to ensure we achieve our student-centred Vision and Mission.
MY MSA TEAM
Every day is a new challenge, and you are continually looking for ways to help our team become more efficient and effective. As an asset to a team that is In This Together, you collaborate with our BOD, advocate for best practices, and pitch in where needed. You Believe it’s Possible and contribute in transformative ways within and beyond your department through insight and support.
We are passionate about Mohawk Students and all our efforts are devoted to enhancing their experiences.
In This Together:
Collaboration built on trust across the Mohawk community is essential to ensure every student interaction matters.
Believe it’s Possible:
Fueled by outcomes and insight, we strive to find solutions for how we can meet the evolving needs of students.
We connect the Mohawk Community to ensure everyone feels invited, welcomed, and included as their authentic self.
We strive to tell, share, and learn from stories in meaningful ways.
MY STUDENT SERVICES TEAM
The Student Services Team provides relevant supports and services, which include a health and dental plan, bus pass, and academic, wellness, and life services, that meet the social, physical, mental, and professional well-being needs of students.
Watching students succeed, and knowing that we played a part in that success, is the best part of our job.
What Success Looks Like in This Role:
You thrive on helping students and building connections within the campus. You play a role in helping student leaders at your campus develop their skillset and help them grow because their success is our success. Ensuring students get what they need when and how they need it is a priority. You play an active role within the Student Experience Team to ensure that students at your campus are engaged, served, and feel included in activities and events. You work well with the other areas we share space with and have each other’s backs.
Deliver services and supports to the students at your campus, both on behalf of the MSA and, on occasion, our partners on campus.
Provide overall support to the Board members at that campus.
Supports the Student Experience Team through the execution of planned initiatives and activities.
We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice.
All Mohawk Students achieve personal success in their college experience and beyond.
HOW YOU DO IT
Delivers services and/or information on behalf of the MSA including but not limited to: bus pass, health and dental plan, academic supports, programming, wellness, and life services.
Collaborates with the MSA Student Experience Team (Programming, Student Services, Communications) to plan student-focussed experiences for all campuses.
Supports the execution of initiatives in coordination with the Engagement Specialist and other members of the Student Experience Team.
When the Engagement Specialist cannot attend, supports the student team to facilitate the activity.
Collaborates with the College departments we share spaces with to ensure consistency in service/program delivery in a cooperative model.
Coordinates work assignments and schedules for MSA student staff.
Supports the Board in their role in addressing student issues and concerns by advising on appropriate College contacts, supports, and services.
Supports the Board with the operation of Student Rep Committees.
Connects with, and nurtures relationships with students at your campus.
Provides insight and feedback to the MSA around student concerns and the student experience at that campus.
Represents the MSA, attending meetings as required.
What you Need in Education, Experience, and Training for your Department:
Minimum college diploma in a field related to Office Administration or Business or 1-2 years of experience in an office environment, preferably in a customer service role.
Experience in a student-focused environment.
What you Need in Training for Team MSA
Proficiency in Microsoft Word, Excel, Outlook and Teams.
Ability to work with sensitive and confidential information.
Ability to work independently with minimal guidance.
Excellent communication and interpersonal skills.
Exceptional organizational and multi-tasking skills.
Physical Demands/Work Environment
Standard work hours are 35 hours per week.
Travel between campuses may be required.
Able to sit for prolonged periods.
WHAT WE STAND FOR
This position is entitled to the following comprehensive compensation package:
Health and Dental Benefits.
Employee and Family Assistance Program (EFAP).
Option to enroll in the CAAT Defined Benefit Pension Plan.
10 Paid Vacation Days and additional vacation for all college closures.
4 Paid Absence days.
Staff Wellbeing Initiatives.
Support and celebrate an individual's authentic self.
Intentional professional development supports and opportunities.
EQUITY, DIVERSITY AND INCLUSION
Equity and Diversity are core values of the MSA and are engrained in the work we do to support Mohawk students. At the MSA, we believe in dedication to our values of equity, diversity, and inclusion requires a continuous commitment. It’s about fostering a culture of open-mindedness, compassion, safety and inclusiveness among individuals and groups, where leadership is made up of different people with diverse perspectives. The MSA is actively building a community where everyone is encouraged and celebrated to be themselves and whose members have diverse cultures, backgrounds, and life experiences in order to challenge and dismantle systemic oppression.
We are looking for qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially encourage applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
Reports To: Senior Manager, Student Services
Department: Student Services
Classification: Contract 8 months, Full-time
Pay Band: $35,000 - $45,000 annual (pro-rated over length of contract).
How to Apply:
Please apply to firstname.lastname@example.org.
Please include the title Stoney Creek Coordinator, your last name and then your first name in the subject line of the email.
Include your resume, cover letter and create a work sample for the student employee framework based on the questions below (you may submit the answers in whichever format you wish).
Tell us your story as to why you would like to join the MSA team.
This position will work with student leaders and staff in a shared work-space environment. What, in your opinion, are the key ingredients in developing and maintaining successful workplace relationships?
This role is heavily focused on customer service. Tell us about a time when you made a lasting, positive impression on a customer.
This role will have interaction and support student positions, tell us about your experience leading a team of students?
We will be accepting applications until September 15, or until the position is filled.
The expected, flexible start date is October 1, 2021.
As part of our commitment to accessibility for all persons with disabilities, The MSA will, upon the request of the employee provide accommodation.
Should you require accommodation at any point during your employment with the MSA please contact Human Resources at email@example.com.
The Mohawk Students’ Association (MSA) has an exciting opportunity for the right person to engage and work with students (with an emphasis on providing them with the supports, resources, and tools to enable them to perform as strong leaders and advocates). If you have a passion for working with students, and get great satisfaction from helping those around you succeed, the MSA is the place for you.