My MSA Team

We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it’s Possible by focusing on outcomes rather than outputs. We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling.

My Student Services Team

As an integral part of the larger Student Experience Team (Programming, Communications, Services), the Student Services Team provides relevant supports and services, which include a health and dental plan, bus pass, and academic, wellness and life services, that meet the social, physical, mental, and professional well-being of students.

Watching students succeed and knowing that we played a part in that success, is the best part of our job.

What You Do

As the Bus Pass Assistant, you provide front-line service to our students. You act as an ambassador, collaborator, and connector, sharing MSA information, working together with the Student Services team and other MSA staff. You listen to students’ questions and concerns, helping where you can, and connecting them to MSA. You will provide the MSA with insight into your issues and concerns brought to the front desk.
This role works collaboratively to ensure the success of all departments, because we are in this together.

What Success Looks Like in This Role: 

You ensure that students get what they need, when and how they need it. You play an active role within the Student Services team to ensure that students at your campus are engaged, served, and feel included at the MSA.

Primary Accountabilities:  

• Distribution of PRESTO Bus Pass cards to students who have been deemed full-time, using the internal verification system.
• Providing information to students on retrieval of voucher codes, registering and activating their Bus Pass with the PRESTO website.
• Trouble-shooting issues surrounding voucher codes, and PRESTO Bus Pass registration.

How You Do It

Responsibilities 

• Deliver MSA Services (MSA PRESTO Bus Pass) to students, including PRESTO card distribution and assisting students in activation of their cards.
• Foster interpersonal connection to deliver service smoothly, while sharing other relevant MSA information with students.
• Trouble-shoot relevant issues to assist students with the PRESTO process and provide insight and feedback to the MSA about student common concerns involving the PRESTO Bus Pass.
• Connect with the MSA and Mohawk College to assist students with any questions or concerns.

What you Need in Education, Experience, and Training for your Department:  

• Customer Service
• Use of software (Qcard, excel) and familiarity with the PRESTO Bus Pass website and process
• General knowledge of both Mohawk College and the MSA to assist and direct students
• Must maintain confidential information
• Ability to multi-task
• Ability to deal with large groups of students at one time

What Knowledge, Skills, and Attitudes that you require:

• Passion for working for and with post-secondary students.
• Ability to adapt to an ever-changing environment.
• Proficiency in a digital environment.
• Ability to work independently with minimal guidance.
• Good communication and interpersonal skills.
• Good organizational and multi-tasking skills.

How We Support You

This position is entitled to the following:

• Staff Wellbeing Initiatives.
• Celebrate an Individual’s Authentic Self.
• Work Culture that prioritizes that staff have a voice, feel a sense of belonging, and have fun together.